Question 1

How does the Airbnb calendar sync work?

Accepted Answer

GoStudioM automatically syncs with your Airbnb calendar every 3 hours using iCal feeds. When guests book or cancel, your cleaning schedule updates automatically.

Question 2

What's the difference between a cleaning and a turnover?

Accepted Answer

A cleaning is any clean after a guest checks out. A turnover (a "same-day turnover") must be done the same day because a new guest checks in as another checks out — a tight same-day turnaround. GoStudioM detects these automatically and marks them "Same day" in your cleaner's day-before reminder and Sunday summary, even if the turnover was booked weeks ahead. If a later booking creates a turnover, the schedule and reminders update automatically — you don't need to message your cleaner.

Question 3

Are SMS notifications included in the free plan?

Accepted Answer

No. SMS reminders require a Starter or Pro plan. The free plan covers 1 property with manual scheduling, and Starter and Pro add automated SMS to cleaners for up to 10 and 25 properties respectively.

Question 4

Can I use this with VRBO and Booking.com?

Accepted Answer

Yes! Any platform that provides an iCal feed URL can sync with GoStudioM. This includes Airbnb, VRBO, Booking.com, and most other vacation rental platforms.

Question 5

How much cheaper is GoStudioM than Turno?

Accepted Answer

GoStudioM is 76% cheaper at scale. For 10 properties: GoStudioM costs $19/mo vs Turno at $80/mo. For 25 properties: GoStudioM is $39/mo vs Turno at $200/mo.

Question 6

What SMS notifications do cleaners receive?

Accepted Answer

Cleaners get three types of SMS: (1) Evening reminders at 6 PM with tomorrow's cleanings, (2) Weekly summaries every Sunday, and (3) Real-time change notifications when bookings are extended, shortened, or cancelled.

Question 7

Do I need to find my own cleaners?

Accepted Answer

Yes, GoStudioM is designed for hosts who already have reliable cleaners. Unlike Turno, we don't have a cleaner marketplace. This allows us to keep costs 76% lower.

Question 8

Can cleaners see their schedule without an account?

Accepted Answer

Yes! Each cleaner gets a mobile-friendly portal where they can view their schedule, provide feedback, and mark cleanings complete. No app download required.

Question 9

What happens if a guest extends their stay?

Accepted Answer

When a guest extends their stay, GoStudioM automatically sends an SMS notification to the assigned cleaner with the new checkout date and urgency level (critical if it creates a same-day turnaround).

Question 10

Is there a free trial?

Accepted Answer

Yes! The free plan supports 1 property forever with all core features included. No credit card required to start.

Question 11

How do I import my Airbnb calendar?

Accepted Answer

Simply copy your Airbnb calendar's iCal URL (found in Calendar Settings on Airbnb) and paste it into GoStudioM when adding a new property. Sync happens automatically every 3 hours.

Question 12

What timezone are SMS notifications sent in?

Accepted Answer

SMS notifications are sent at 6 PM in each property's local timezone. This ensures cleaners get reminders at the right time, even if you have properties in different time zones.

Question 13

Can I assign multiple cleaners to one property?

Accepted Answer

Yes! You can assign a primary cleaner and substitute cleaners to each property. GoStudioM supports flexible cleaner assignments for vacations and schedule conflicts.

Question 14

How do same-day turnarounds work?

Accepted Answer

When a guest checks out and another checks in the same day, GoStudioM automatically marks it as a same-day turnaround in SMS notifications and highlights the urgency level (critical priority).

Question 15

What if my cleaner doesn't have a smartphone?

Accepted Answer

GoStudioM works with any phone that can receive SMS text messages. The cleaner portal is mobile-optimized but also works on basic phones via text links.

Question 16

Can I customize SMS notification times?

Accepted Answer

Currently, evening reminders are sent at 6 PM local time and weekly summaries on Sunday at 6 PM. Custom notification times are on our roadmap for future releases.

Frequently Asked Questions